FAQ for International Sellers

HAYAMA NOWA

This page provides answers to frequently asked questions
about selling on HAYAMA NOWA for international sellers.

Listing Requirements

Q. Do I need to have an address in Hayama Town to sell?

A. Even if your address is outside Hayama Town, you may apply if your workshop or production facility is located within Hayama Town.
The requirement is that your products are manufactured or produced in Hayama Town.

Q. Can individuals sell on the platform?

A. Yes, both individuals and businesses may sell.
However, sellers must be able to operate on a continuous business basis.

Q. What types of products can I sell?

A. Physical products manufactured or produced in Hayama Town (such as goods, food, apparel, and crafts) are eligible.
Products that violate laws, counterfeit branded goods, or products making definitive claims of effects or benefits are not permitted.

Fees and Pricing

Q. What are the selling fees?

A. Selling fees vary depending on the product category and shipping method.
Specific fee rates will be provided during seller registration or on an individual basis.
For details, please refer to the Fee Structure page.

Q. Is there a monthly subscription fee?

A. No. There is no monthly subscription fee.
Only performance-based fees apply when sales occur.

Q. When will I receive payment for my sales?

A. Sales are settled at the end of each month, with payment made at the end of the following month.
The minimum payment amount is JPY 5,000. Amounts below this threshold will be carried over.

Shipping and Inventory Management

Q. What is the difference between dropshipping and store-managed shipping?

A. Dropshipping means the seller ships products directly to the buyer.
Store-managed shipping means the seller transfers inventory to us, and we handle storage and shipping.
In both cases, sellers remain responsible for product quality and legal compliance.

Q. Who pays for shipping costs?

A. For dropshipping, shipping costs are borne by the seller.
For store-managed shipping, the seller covers transfer costs to us, while shipping to buyers is covered by us or determined by individual agreement.

Q. How soon must I ship after receiving an order?

A. We request shipment within 2–3 business days after receiving an order.
If delays are expected, please contact us in advance.

Q. What happens if shipping is delayed due to weather (rain, typhoons, heavy snow, etc.)?

A. If delays occur due to unavoidable circumstances such as weather or traffic conditions,
please promptly inform us and the buyer.
When sincere advance communication is provided, we will offer appropriate consideration and support.

Q. What happens if flights are delayed or suspended due to natural disasters or international situations?

A. Shipping or delivery delays may occur due to force majeure beyond the control of sellers or us,
including natural disasters, changes in international situations, or airline operational restrictions.

In such cases, we will share information with buyers as soon as the situation becomes known
and will consider alternative measures where reasonably possible.

To the extent permitted by law, we and sellers are not liable for delays caused by force majeure.
However, we emphasize sincere response and continuous communication.

Product Listing and Management

Q. How many product photos are required?

A. We recommend at least three photos: an overall view, detail shots, and a usage image.
Bright natural lighting and simple backgrounds are preferred.

Q. What should I be careful about in product descriptions?

A. Please accurately describe factual information such as materials, size, and usage.
Definitive expressions such as "has effects" or "improves" are not allowed.
For food products, all legally required labeling must be included.

Q. Will my listed products be published immediately?

A. In principle, sales begin once the seller publishes the listing.
However, depending on the content, we may request advance review or modifications.

Returns and Issue Resolution

Q. What should I do if there is a return?

A. For defective products or shipping errors attributable to the seller, the seller must handle the return.
For buyer-initiated returns, return conditions must be clearly stated in advance.

Q. What about complaints?

A. Sellers are expected to respond sincerely and promptly.
We will intervene and provide support when necessary.

Other

Q. What can I do in the seller dashboard?

A. You can register and edit products, manage orders and inventory,
check sales and fees, and view payment history.

Q. Can I stop selling?

A. Yes. You may stop selling at any time.
However, any outstanding orders must be completed before stopping.

Q. What if I have other questions?

A. Please contact us via the inquiry form.
We are happy to assist with questions related to selling and operations.