Seller Guide
Seller Guide
HAYAMA NOWA
This guide provides step-by-step instructions
to help you sell successfully on HAYAMA NOWA.
HAYAMA NOWA is a curated marketplace that values quality, transparency,
and respectful relationships between sellers and customers.
This guide outlines the basic standards and best practices
we ask all sellers to follow.
Getting Started
1. Complete Registration
Submit your seller application along with the required documents.
For details, please refer to the Seller Registration page.
2. Access Your Dashboard
Once approved, log in to your seller dashboard to manage products,
orders, payments, and account settings.
3. Set Up Payment Information
Register and verify your bank account details
to ensure smooth and timely payment processing.
Listing Your Products
Product Information
Provide accurate and complete information, including:
Product title and clear description
Materials, dimensions, and weight
Price and available inventory
Care instructions and usage guidelines
Accurate information helps build trust with customers
and reduces the risk of returns or inquiries.
Product Photos
We recommend at least three high-quality photos:
An overall view of the product
Detail shots highlighting texture and craftsmanship
A usage or lifestyle image
Use bright natural lighting and simple backgrounds
to present your product clearly and honestly.
Product Descriptions
Write clear, factual descriptions.
Avoid definitive claims such as "has effects" or "improves."
For food products, ensure that all legally required labeling
and information are included.
Managing Orders
Order Notifications
You will receive email notifications when new orders are placed.
Please check your seller dashboard regularly for updates.
Processing Orders
Review order details carefully and prepare products for shipment
within 2–3 business days whenever possible.
Shipping
For dropshipping, ship products directly to the buyer
using the provided shipping address.
For store-managed shipping, transfer inventory
to our designated location as instructed.
Customer Communication
Responding to Inquiries
Respond to customer questions promptly and professionally.
We recommend replying within 24 hours.
Clear communication helps prevent misunderstandings
and builds long-term trust.
Handling Issues
Address complaints or concerns sincerely and as quickly as possible.
If you need assistance, please contact us for support
in resolving customer issues.
Best Practices
To maintain a high-quality marketplace experience, we ask sellers to:
Keep product information accurate and up to date
Maintain adequate inventory levels
Ship orders promptly and communicate delays proactively
Provide respectful and professional customer service
Comply with all platform policies and applicable laws
Resources
• Terms of Service for Sellers
Need Help?
If you have questions or need assistance at any stage,
please do not hesitate to reach out.
We are committed to supporting our sellers
and helping you grow sustainably on HAYAMA NOWA.