Terms of Service

HAYAMA NOWA

These Terms of Service (“Terms”) apply to the use of the online store operated by HAYAMA NOWA (“we”, “us”, or “our”).
By accessing or using our services, you agree to these Terms.

Use of the Store

These Terms govern all use of our online store and define the relationship between HAYAMA NOWA and its users.

Account Registration

Some services may require account registration.
When registering an account, users are asked to provide accurate and current information and to update it as necessary.

Account Responsibility

Users are responsible for managing their account information and login credentials.
We are not responsible for losses or damages resulting from improper account management, misuse, or unauthorized access by third parties.

Orders and Contract Formation

A purchase contract is formed when an order is placed and accepted by us.
We reserve the right to decline or cancel orders due to stock availability, payment issues, or other reasonable circumstances.

Payment

Product prices, shipping fees, and any applicable charges must be paid using the payment methods shown at checkout.
If payment cannot be confirmed, shipment may be delayed or cancelled.

Delivery

Orders are typically shipped within 3–7 business days after confirmation.
Made-to-order or special-order items may require additional time, which will be communicated in advance.

International delivery times generally range from 7–21 business days, depending on the destination.

Returns and Exchanges

Returns and exchanges are handled in accordance with our separate
Returns & Exchanges Policy.
Please refer to that page for details.

Prohibited Conduct

Users must not engage in activities that:

• Violate applicable laws or public order
• Involve criminal acts
• Infringe intellectual property rights
• Harm the rights, reputation, or privacy of others
• Involve false registration information
• Interfere with the operation of our services

Disclaimer

We are not liable for damages resulting from:

• Events beyond our reasonable control, including natural disasters or other force majeure events
• Issues arising from users' devices, networks, or software environments
• User negligence or misuse of our services

This does not limit liability where prohibited by applicable law.

Service Changes

We may update, suspend, or discontinue parts of our services as necessary.
Where reasonably possible, we will provide notice in advance.
We are not liable for damages arising from such changes.

Currency and Exchange Rates

All prices are displayed in Japanese Yen (JPY).
For international customers, currency conversion and related fees are handled by your payment provider.
We are not responsible for exchange rate differences or conversion charges.

Changes to These Terms

These Terms may be updated to reflect changes in laws or our services.
Revised Terms become effective upon posting on this page.

Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.
Any disputes shall be subject to the jurisdiction of the court having authority over our principal place of business.

Effective Date: February 6, 2026