Returns & Exchanges
Returns & Exchanges
If you receive a defective or incorrect item,
returns or exchanges are available.
Please contact us before sending any items back,
so we can guide you through the process.
Eligible Returns & Exchanges
Returns or exchanges are accepted in the following cases:
- The item is defective or damaged
- An incorrect item was delivered
- The item was damaged during shipping
Return Period
Domestic Orders (Japan)
Please contact us within 7 days of receiving your order.
International Orders
Please contact us within 14 days of receiving your order.
This extended period allows for international delivery conditions.
Requests made after these periods may not be eligible for return or exchange.
Items Not Eligible for Return or Exchange
Returns or exchanges are not available in the following cases:
- Change of mind (size, color, or personal preference)
- Items that have been used, worn, or washed
- Requests made outside the return period
- Items missing original tags, packaging, or accessories
- Made-to-order or custom-made items
Return Process
- Contact us via our contact page with your order number, item name, and reason for the request
- We will provide return instructions
- Send the item back according to the provided guidance
- After inspection, we will issue a refund or arrange a replacement
Return Shipping Costs
Defective or Incorrect Items
Return shipping costs for defective or incorrect items will be covered by us.
We will provide a return label or reimburse reasonable shipping costs.
International Returns
For international returns involving defective or incorrect items,
reasonable return shipping costs will be reimbursed.
Please contact us in advance to confirm the return method.
Refunds
Refunds will be processed within 7 business days
after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
For credit card payments, processing time may vary depending on the card issuer.
Contact
If you have any questions regarding returns or exchanges,
please contact us via our contact page.